If the address or phone number is incorrect, the customer will be responsible for delays and additional costs in case of order processing and specific buyer recommendations. We use an automated order processing system to expedite the shipping process. The valued delivery note is automatically and systematically included in the package. If you have a special request, please send it before placing an order and wait for our confirmation.
We offer tracked shipping for all orders to mainland France. Spare parts are also offered for overseas territories and billed at €5.99. For larger items such as batteries or keyboards, changing the delivery address.
I ordered and paid for the item and now I want to send it to a different address. Once you have placed an order, we cannot change your delivery address. Do not request a change of address after placing an order. How can I change the delivery address? Order, then choose your new delivery address when ordering.
I just bought the item and I no longer need it or I bought the wrong item. Can you cancel or delete the order right away? We will do our best to cancel or stop the order preparation if it is still possible.
Indeed, we have an automated order processing system and your request may come in while the order is already being processed, even if it is not yet visible on the website. We will respond to messages in the order they are received, and give priority to cancellation requests. A cancellation request with the subject "About: Item" or "I have a question about the use of the item" cannot be processed. Please do not send multiple messages, as this increases the response time for both you and other customers.We will be happy to assist you. What is and what is not covered by the warranty? The warranty covers manufacturing defects as well as technical defects and defective items upon arrival. This warranty excludes any damage or mishandling caused by the user, misuse, as well as normal wear and tear. What happens if the goods are damaged during transport?
Please carefully check your products upon delivery. If the package is damaged, you must inform the delivery person and mention a damaged package or check the "Unchecked" box when signing for delivery. If you have received damaged goods during transport, you must report it to us within 48 hours of delivery. We will not accept any claims for damages beyond this time frame.
I ordered an item and no longer need it. Can I return it to you and get a refund? We accept returns for refund within 30 days.It is the buyer's responsibility to pay for the return shipping. The item has a manufacturing defect, how can we proceed now? Return instructions will be provided to you. If you are returning the item, you must send it back with a copy of the invoice/delivery note and indicate the reason for the return. It is the customer's responsibility to pay for the return shipping regardless of the reason. Customer satisfaction is important to us and we strive to provide quality products and services. If you have any other questions/concerns, please feel free to contact us beforehand.
We will do our best to provide a quick solution to your problem. We are open to suggestions to improve our services and ask you to give us the opportunity to help you before leaving negative or neutral feedback.