If the address or phone number is incorrect, the customer will be responsible for delays and extra costs in case of order processing and specific buyer recommendations. We use an automated order processing system to expedite the shipping process. The delivery note is automatically and systematically included in the package. If you have a special request, please send it before placing an order and wait for our confirmation.
We offer tracked shipping for any order to mainland France. Shipping is also offered for overseas territories, and charged 5.99? to the rest of the article. A larger battery, keyboard, etc.
I ordered and paid for the item and now I want to send it to a different address. Once you have placed an order, we cannot change your delivery address. Do not request a change of address after placing an order. How can I change the delivery address? Order, then choose your new delivery address when ordering.
I just bought the item and I no longer need it or I bought the wrong item. Can you cancel or delete. We will do our best to cancel or stop order processing if it is still possible. Indeed, we have an automated order processing system and your request may come when the order is already processed, even if it is not yet visible on the site.
We will respond to messages in the order they are received, and prioritize cancellation requests. A cancellation request with the subject "About: Item" or "I have a question about the use of the item" cannot be processed. Please do not send multiple messages, as this increases the response time for both you and other customers. We will be happy to help you. What is and what is not covered by the warranty?The warranty covers manufacturing defects as well as technical defects and defective items upon arrival. This warranty excludes any damage or mishandling caused by the user, misuse as well as normal wear and tear. What happens if the goods are damaged during transportation?
Please carefully check your products upon delivery. If the package is damaged, you must inform the delivery person and mention a damaged package or check the "Unchecked" box when signing for delivery. If you have received damaged goods during transport, you must notify us within 48 hours. We will not accept any claims for damages outside of this period. I ordered an item and I no longer need it. Can I return it to you and get a refund? We accept returns for refunds within 30 days. It is the buyer's responsibility to pay the return costs. The item has a manufacturing defect, how can we proceed now?Return instructions will be provided to you. If you are returning the item, you must send it back with a copy of the invoice/delivery note, and indicate the reason on it. It is the customer's responsibility to pay the return costs for any reason. Customer satisfaction is important to us and we strive to provide quality products and services.
If you have any other questions/concerns, please feel free to contact us in advance. We will do our best to provide a quick solution to your problem. We are open to suggestions to improve our services and we ask you to give us the opportunity to help you before leaving negative or neutral feedback.