Delivery in France between 2 to 4 days Delivery in Europe between 5 to 15 days Delivery worldwide between 7 to 30 days. Attention buyers, please take note before validating your purchase.A 100% compatible piece from a different brand will be sent if the exact model described in the ad is not available in stock at the time of sale. We suggest buying the piece that corresponds to both the reference of your original piece and the complete model number of your laptop. You can find the part number on the original label and the laptop number on the labels located under it or in the battery slot.
Sometimes, an identical model or series may use different parts with different power and connector types. Please ensure that the specifications are the same before validating the purchase.
Orders received with authorized payment before 1 pm (UTC/GMT +1 hour, Paris time) will be shipped the same day (except weekends and holidays, shipped within 24 hours on the following business day at the latest). Orders received after 2 pm may be shipped the same day or the following business day at the latest. We will not be able to modify your delivery address after receiving the order. If you select express shipping, please ensure that your address and phone number are up-to-date.
If the address or phone number is incorrect, the customer will be responsible for delays and additional costs in case of order processing and specific recommendations from the buyer. We use an automated order processing system to speed up the shipping process. The delivery note is automatically and systematically included in the package. If you have a special request, please send it before placing an order and wait for our confirmation. We offer tracked shipping for all orders to metropolitan France.Shipping is also offered for overseas territories and charged 5.99€ for the rest of the world. A larger item such as a battery or keyboard may have different shipping fees. I have ordered and paid for the item and now I want to send it to a different address. Once you have placed an order, we cannot modify your delivery address. Please do not request a change of address after placing an order.
How can I modify the delivery address? Place a new order and choose your new delivery address during checkout.
I just bought the item and I no longer need it or I bought the wrong item. Can you cancel or delete the order right away? We will do our best to cancel or stop the order preparation if it is still possible. However, we have an automated order processing system, and your request may come in while the order is already being processed, even if it is not yet visible on the site.We will respond to messages in the order they are received, and prioritize cancellation requests. A cancellation request with the subject "About: Object" or "I have a question about the use of the object" cannot be processed. Please do not send multiple messages, as this increases the response time for both you and other customers.
We will be happy to help you. What is and what is not covered by the warranty? The warranty covers manufacturing defects as well as technical defects and defective items upon arrival.
This warranty excludes any damage or mishandling caused by the user, misuse, as well as normal wear and tear. What happens if the goods are damaged during transport? Please check your products carefully upon delivery.
If the package is damaged, you must inform the delivery person and mention a damaged package or check the "Unchecked" box when signing for delivery. If you have received damaged goods during transport, you must notify us within 48 hours. We will not accept any claims for damage outside of this period. I ordered an item and no longer need it. Can I return it to you and get a refund?
We accept returns for refund within 30 days. It is the buyer's responsibility to pay the return fees. The item has a manufacturing defect, how can we proceed now? Return instructions will be provided to you.
If you return the item, you must send it back with a copy of the invoice/delivery note and indicate the reason for the return. It is the customer's responsibility to pay for the return fees regardless of the reason. Customer satisfaction is important to us, and we strive to provide quality products and services.If you have any other questions/concerns, please do not hesitate to contact us in advance. We will do our best to provide a quick solution to your problem.
We are open to suggestions to improve our services and ask you to give us the opportunity to help you before leaving negative or neutral feedback.