Attention buyers to consider before confirming. A 100% compatible part from a different brand is sent if the exact model described in the listing is not available in stock at the time of sale. We suggest purchasing the part that matches both the reference of your original part and the complete model number of your laptop. You can find the part number on the original label and the laptop number on the labels located underneath it or in the battery compartment. Sometimes, an identical model or series may use different parts with different power, connector type.
Please ensure that the specifications are indeed the same before confirming the purchase. Orders received with authorized payment before 1 PM (UTC/GMT +1 hour, Paris time) will be shipped the same day.
(Except weekends and holidays, shipped at the latest within 24 hours on the next working day). Orders received after 2 PM may be shipped the same day or the next working day at the latest. We will not be able to change your delivery address after the order has been received. If you select express shipping, please ensure your address and phone number are updated. If the address or phone number is incorrect, the customer will be responsible for delays and additional costs in the event of.
Order processing and specific buyer recommendations. We use an automated order processing system to speed up the shipping process. The delivery note is automatically and systematically included in the package.
If you have a special request, please send it before placing an order and wait for our confirmation. What are your shipping fees? We offer tracked shipping for any order to mainland France.
Shipping for spare parts is also offered for overseas territories, and charged 5.99 euros to the rest of Europe. The shipping cost for a larger item (battery, keyboard...) is 15 euros to Europe and overseas. I ordered and paid for the item, and now I want to send it to a different address. Once you have placed an order, we cannot change your delivery address. Do not request an address change after placing an order. How can I change the delivery address? Order, then choose your new delivery address when placing the order. I just bought the item and no longer need it, or I purchased the wrong item. Can you cancel or delete the order immediately? We will do our best to cancel or stop processing the order if it is still possible. Indeed, we have an automated order processing system and your request may come in while the order is already being processed, even if this is not yet visible on the site.We will respond to messages in the order they are received, prioritizing cancellation requests. A cancellation request with the subject "About: Item" or "I have a question about the use of the item" cannot be processed. Please do not send multiple messages, as this increases the response time for both you and other customers.
We will be happy to assist you. What is and is not covered by the warranty? The warranty covers manufacturing defects as well as technical defects and defective items upon arrival.This warranty excludes any damage or misuse caused by the user, improper use as well as normal wear and tear. What happens if the goods are damaged during transport?
Please check your products carefully upon delivery. If the package is damaged, you must inform the delivery person and must mention a damaged package or check the "Not checked" box when signing for delivery. If you received damaged goods during transport, you must report it to us within 48 hours of. We will not accept any claims for damage outside of this timeframe. I ordered an item and no longer need it. Can I return it and get a refund? We accept returns for refunds within 30 days.The buyer is responsible for paying the return shipping costs. The item has a manufacturing defect, how can we proceed now? Return instructions will be provided to you. If you return the item, you must send it back with a copy of the invoice/delivery note and indicate the reason for the. It is the customer's responsibility to cover the return shipping costs for any reason.
Customer satisfaction is important to us and we strive to provide quality products and services. If you have any other questions/concerns, please feel free to contact us beforehand. We will do our best to provide a quick solution to your problem. We are open to suggestions to improve our services and we ask you to give us the opportunity to help you before leaving negative or neutral feedback.