Please compare with your model. Attention buyers to consider before validating.
A 100% compatible part from a different brand will be sent if the exact model described in the ad is not available in stock at the time of sale. We suggest buying the part that matches both the reference of your original part and the complete model number of your laptop. You can find the part number on the original label and that of the laptop on the labels located under it or in the battery compartment. Sometimes, an identical model or series may use different parts with different power, connector types. Please make sure the specifications are the same before validating the purchase.
Orders received with authorized payment before 1pm (UTC/GMT +1 hour, Paris time) will be shipped the same day. (except weekends and holidays, shipped within 24 hours at the latest on the following working day). Orders received after 2pm may be shipped the same day or the following working day at the latest. We will not be able to change your delivery address after receiving the order. If you select express shipping service, make sure your address and phone number are up to date.If the address or phone number is incorrect, the customer will be responsible for delays and additional costs in case of order processing and specific buyer recommendations. We use an automated order processing system to expedite the shipping process. The delivery note is automatically and systematically included in the package. If you have a special request, please send it before placing an order and wait for our confirmation.
What are your shipping costs? We offer tracked shipping for all orders to metropolitan France. Spare parts shipping is also offered to overseas territories, and charged at 5.99 euros to the rest of Europe. The shipping cost for a larger item battery, keyboard...
is 15 euros to Europe and overseas territories. I have ordered and paid for the item and now I want to send it to a different address. Once you have placed an order, we cannot change your delivery address. Do not request a change of address after placing an order. How can I change the delivery address? Order, then choose your new delivery address during checkout.I just bought the item and I no longer need it or I bought the wrong item. Can you cancel or delete the order right away? We will do our best to cancel or stop the order preparation if it is still possible.
Indeed, we have an automated order processing system and your request may come when the order is already processed, even if it is not yet visible on the site. We will respond to messages in the order they are received, and prioritize cancellation requests. A cancellation request with the subject "Regarding: Item" or "I have a question about the use of the item" cannot be processed.
Please do not send multiple messages, as this increases the response time for both you and other customers. We will be happy to help you. What is covered and what is not covered by the warranty? The warranty covers manufacturing defects as well as technical defects and defective items upon arrival. This warranty excludes any damage or mishandling caused by the user, improper use, as well as normal wear and tear. What happens if the goods are damaged during transport? Please carefully check your products upon delivery. If the package is damaged, you must inform the delivery person and mention a damaged package or check the "Unchecked" box when signing for delivery. If you have received damaged goods during transport, you must report it to us within 48 hours. We will not accept any claims for damages outside of this period. I ordered an item and no longer need it.Can I return it to you and get a refund? We accept returns for refunds within 30 days. It is the buyer's responsibility to pay the return costs. The item has a manufacturing defect, how can we proceed now? Return instructions will be provided to you.
If you return the item, you must send it back with a copy of the invoice/delivery note, and indicate the reason on it. It is the customer's responsibility to pay the return costs for any reason. Customer satisfaction is important to us and we strive to provide quality products and services. If you have any other questions/concerns, please feel free to contact us beforehand.
We will do our best to provide a quick solution to your problem. We are open to suggestions to improve our services and we ask you to give us the opportunity to help you before leaving negative or neutral feedback.